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21267: Alphanumeric Sender ID cannot be used as the 'From' number on trial accounts


ERROR: 21267

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MESSAGING
ERROR

This error occurs when you send an SMS from a trial account and use an Alphanumeric Sender ID as the From value. Alphanumeric Sender IDs are supported only on paid accounts.

Possible causes

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  • Your account is still in trial status.
  • Your request uses an Alphanumeric Sender ID as the From value.
  • Your messaging workflow is configured to send with an Alphanumeric Sender ID before the account has been upgraded.
  • Upgrade your account before sending with an Alphanumeric Sender ID.
  • Until you upgrade, send messages from an SMS-capable Twilio phone number in your account instead of an Alphanumeric Sender ID.
  • After you upgrade, enable Alphanumeric Sender ID in your messaging settings and add the sender to your Messaging Service.
  • If you continue with an Alphanumeric Sender ID after upgrading, confirm that the destination country supports it and complete preregistration when required.

Additional resources

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