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Name mismatch (Proof of Identity)



ERROR: 18008

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PHONE NUMBERS
ERROR

The individual's name on the Proof of Identity document does not match the information entered in the Bundle.

Possible Causes

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The name on the Proof of Identity document does not match what's submitted in the first name / last name fields.

Please ensure the names match exactly and that all the individual's last names are provided. Please amend firstly the name in the Business & legal representative information / Individual information section of the bundle, and then in the Bundle fields under the uploaded supporting document.

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