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On this page
ERROR: 11217
Description
Possible Causes
Possible Solutions
On this page
ERROR: 11217
Description
Possible Causes
Possible Solutions
HTTP error response code
Positive Feedback
Negative Feedback
ERROR: 11217
error-11217 page anchor
Positive Feedback
Negative Feedback
ERROR
Description
description page anchor
Positive Feedback
Negative Feedback
Twilio sent a webhook to your server and your server responded with a 4xx or 5xx status code.
Possible Causes
possible-causes page anchor
Positive Feedback
Negative Feedback
There was an error in your server (500).
There was a problem between your proxy and your server (502, 503, 504).
The URL specified in your webhook configuration is incorrect (404, 410).
Your server is attempting to rate limit Twilio's webhook requests (429). Twilio's webhooks do not support rate limiting.
Your webhook configuration does not have appropriate permissions to call the configured URL (403).
Possible Solutions
possible-solutions page anchor
Positive Feedback
Negative Feedback
Review the configured webhook URL to ensure that it is correct.
Look for and fix errors in your server logs.
Ensure that you can get 2xx status codes by calling your webhook URL.
Review your proxy and authentication configurations.
For rate limiting issues, consider shifting to Event Streams HTTP Sink which
support rate limiting
(link takes you to an external page)
.