5 Questions You Should Ask When Choosing a CPaaS Provider

Learn how a cloud-based CPaaS provider can transform your enterprise with new digital communication software solutions that deliver better customer experiences.

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5 Questions You Should Ask When Choosing a CPaaS Provider

Today’s digitally-driven customers have high expectations and demand information and multi-channel support faster than companies can meet those needs. By leveraging a cloud-based CPaaS approach, enterprises can get direct access to pre-built communications platform features via APIs (Application Program Interfaces) that can quickly transform a customer engagement strategy.

These APIs enable web and mobile developers to swiftly offer functionality such as SMS, voice, chat, speech recognition, AI, video, and more to successfully engage their customers. CPaaS offers organizations of every size improved flexibility, scalability, and security, while significantly reducing costs and virtually eliminating lengthy deployment schedules.

The power of a cloud communication software platform gives enterprises the ability to swiftly replace existing communication, collaboration, and customer service functionality at a lower cost and with more agile options. Choose your provider wisely: make sure that the services offered not only meet your needs in the short-term, but have the ability to adapt and grow to meet your long-term needs and goals, too.

Read this whitepaper to discover the critical questions you should ask to determine which cloud communications provider is best suited to help you improve customer experience and business sustainability over time.

Short on time? Here are the key takeaways:

  • APIs are fast, simple, and well-tested ways for any developer or business to append communication and additional functionality into software applications: Make sure it’s stable, reliable, and powered 24/7 to support a positive customer service experience every time.
  • Avoid service interruptions by choosing a provider that offers round-the-clock customer connectivity, proactive carrier re-routing, and an expansive global carrier network that provides higher quality and reliability than can be delivered by single-provider networks.
  • Can you trust the communications provider to ensure data will be safe and secure? Consider established standards such as ISO 27001, GDPR, and SOC2.
  • Look for a sound fraud prevention strategy and rigorous monitoring of applications and platform to limit exposure to attacks.
  • While it’s important to choose a provider who can quickly release new features and functionalities to keep pace with customer demand, get assurances that there will be no service disruption or product downtime.
  • As you evaluate software vendors, consider Twilio, recognized by Gartner, Forrester, Ovum, and IDC as an industry leader in cloud communications.