---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/email#article
headline: Email in Twilio Flex
description: Email in Twilio Flex is an inbound and outbound channel that lets contact center agents send and receive email with customers. Set up and use it by role.
url: https://www.twilio.com/docs/flex/email
inLanguage: en
dateModified: 2026-07-17T11:42:32.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Email in Twilio Flex

> \[!WARNING]
>
> Email in Twilio Flex is not a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA.

Email is available in Twilio Flex as a channel by which agents in your contact center can send and receive messages from your customers. Email in Flex is available as both an inbound (customer-initiated) and an outbound (agent-initiated) channel.

This section provides information about Email in Flex by role:

* [Administrators](/docs/flex/admin-guide/setup/email): Learn to set up Email in Flex.
* [Supervisors](/docs/flex/end-user-guide/email/flex-insights-reporting): Get details about email-specific reporting from Flex Insights.
* Agents: Learn to [handle an email task](/docs/flex/end-user-guide/email/task), as well as [view](/docs/flex/end-user-guide/email/view-email), [initiate](/docs/flex/end-user-guide/email/initiate-email), and [compose](/docs/flex/end-user-guide/email/compose-email) emails.
* [Developers](/docs/flex/developer/email): Learn to customize the Flex UI and manage email conversations, or review the limitations of Email in Flex.