---
page_type: error
code: 95123
message: "95123: Public Key Encryption credential is invalid"
level: ERROR
product: Conversational Intelligence
---

## Description

The encryptionCredentialSid specified in the Service parameter is invalid.

### Possible Causes

- The Credential Sid does not exist, is expired or has been deleted.
- The credential Sid you attempted to use does not belong to this account.

### Possible Solutions

- Check Credentials of your account to ensure that your public key has been created and has not been deleted.
- If you use subaccounts, ensure that your public key has also been created in the subaccount.