---
page_type: error
code: 95118
message: "95118: Twilio Recordings with external storage are not supported"
level: WARNING
product: Conversational Intelligence
---

## Description

Conversational Intelligence does not support Twilio Recordings with external storage

### Possible Causes

Twilio Recordings use external storage

### Possible Solutions

Use the MediaUrl parameter instead of the SourceSid when creating a Transcription