---
page_type: error
code: 95111
message: "95111: Failed to download media file: unauthorized"
level: ERROR
product: Conversational Intelligence
---

## Description

The media file is not accessible. The URL returned "Unauthorized" when trying to download.

### Possible Causes

Protected resource. Expired pre-signed URL.

### Possible Solutions

Verify that the media url is not an expired pre-signed URL or ensure open access to the media.