---
page_type: error
code: 95103
message: "95103: Media file reached maximum size"
level: ERROR
product: Conversational Intelligence
---

## Description

Twilio failed to transcribe audio due to an issue with the audio file size. The transcription files have been deleted and the resource has been marked as "failed"

### Possible Causes

The audio file size is larger than 3 GiB.

### Possible Solutions

Use a different format that allows the file to be compressed, like mp3. Split the file into shorter audio files and process them separately.