---
page_type: error
code: 95102
message: "95102: Transcript media processing error"
level: ERROR
product: Conversational Intelligence
---

## Description

Twilio failed to transcribe audio due to an issue with the transcript recording. The transcript files have been deleted and the resource has been marked as "failed"

### Possible Causes

The recording was deleted. The recording is not authorized to the given account.

### Possible Solutions

Ensure the recording status is completed before starting to transcribe. Ensure the recording was not deleted. Ensure the recording is part of the given account.