---
page_type: error
code: 94402
message: >-
  94402: Transcriptions: Encryption failed and transcription result files
  deleted
level: ERROR
---

## Description

Twilio failed to encrypt and securely store transcription results. The transcription files have been deleted and the resource has been marked as "failed"

### Possible Causes

- Twilio failed to encrypt transcription results and all retries attempts were exhausted

### Possible Solutions

- Set a public key that can be used to encrypt transcription results or disable encryption so future transcriptions can be successfully processed and stored