---
page_type: error
code: 90103
message: "90103: Error processing answer during collection"
level: ERROR
product: Understand
---

## Description

Error processing answer during collection

### Possible Causes

An internal error rendered us unable to process the answer. Apologies!

### Possible Solutions

If the error persists, [contact us](/help/contact) to figure out what has happened and how to fix it. Note the time of the error and what you were trying to do when it occurred. Thank you!