---
page_type: error
code: 80305
message: "80305: Not Found Unmanaged Identifier Sid"
level: ERROR
product: Proxy
---

## Error

### Not Found Unmanaged Identifier Sid

Example Message: Unmanaged Proxy Identifier not found. Unmanaged identifiers include non-phone number identifiers (e.g., a facebook messenger page id). If you want to include channels such as Facebook Messenger, WhatsApp, etc. as Proxy participants, you must configure the channel integration callback url to point to your proxy service: https://webhooks.twilio.com/v1/Accounts/{AccountSid}/Proxy/{ServiceSid}/Webhooks/Message