---
page_type: error
code: 64024
message: "64024: Pay: Connector Instance Not Approved"
level: ERROR
product: Programmable Voice
---

## Description

This connector instance has not been approved by Twilio. Please contact Twilio support to gain approval for LIVE transactions.

### Possible Causes

This is caused by your connector instance not having been approved by Twilio for LIVE transactions. You must go through a PCI review in order to gain approval for LIVE transactions.

### Possible Solutions

Contact Twilio Support in order to gain approval for LIVE transactions for the specific connector instance.