---
page_type: error
code: 64019
message: "64019: Pay: Required payment information incomplete"
level: ERROR
product: Programmable Voice
---

## Description

A 64019 Error is an indication that the pieces of payment information indicated as required were not captured.

### Possible Causes

- Postal code and Security code were marked as required but not captured during the payment flow
- BankAccountNumber and BankRoutingNumber were not captured
- Credit Card Number and Expiration Date were not captured
- Status parameter value was set to "complete" before all payment information was captured

### Possible Solutions

- Set Status parameter to "complete" only after all payment information is received via the Capture parameter