---
page_type: error
code: 63051
message: "63051: WhatsApp Business Account is Locked"
level: ERROR
product: Programmable Messaging
---

## Description

WhatsApp has locked the WhatsApp Business Account associated with this Sender due to a suspected policy violation

### Possible Causes

Violating either the [WhatsApp Business Terms of Service](https://www.whatsapp.com/legal/business-terms), the [WhatsApp Business Messaging](https://business.whatsapp.com/policy), or the [Meta Commerce Policy](https://www.facebook.com/policies_center/commerce).

### Possible Solutions

If you believe this is in error, please [open a support ticket](https://help.twilio.com) for us to appeal to WhatsApp on your behalf.