---
page_type: error
code: 63045
message: "63045: Link to a sample media file returned an unexpected error status"
level: ERROR
product: Programmable Messaging
---

## Description

The link returned an unexpected status code, making it impossible to retrieve the file.

### Possible Causes

- The server that hosts the sample media file is not able to return the data

### Possible Solutions

- Confirm that the link is correct
- See if the link can be accessed in your browser