---
page_type: error
code: 63043
message: "63043: Link to a sample media file returns 403 Forbidden"
level: ERROR
product: Programmable Messaging
---

## Description

The link returned a status code of 403 Forbidden, making it impossible to retrieve the file.

### Possible Causes

- Server requires authorization

### Possible Solutions

- Use a publicly accessible URL
- Use a URL that includes an access token