---
page_type: error
code: 63041
message: "63041: Template paused"
level: ERROR
product: Programmable Messaging
---

## Description

WhatsApp has reported that the template has been temporarily paused due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view [WhatsApp's documentation](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#template-pausing).

### Possible Causes

- Negative customer feedback (i.e. multiple customers reporting messages or blocking number)

### Possible Solutions

- Use a different template
- Edit this template and re-submit for review