---
page_type: error
code: 63013
message: "63013: Channel policy violation"
level: ERROR
product: Programmable SMS
---

## Description

### Possible Causes

This message send failed because it violates Channel provider's policy. Please see Channel specific error message for more information.

- If more than 4 consecutive whitespaces replace a placeholder in a WhatsApp message body.
- If an empty or null string is passed into an approved WhatsApp template variable.
- When there are consecutive new lines where a channel does not support it.
- When there is variable in a field that the channel provider does not support variables.
- Unsupported media file type
- When there are emojis in fields that do not support them or there are too many emojis in a field that only allows a limited number of emojis

### Possible Solutions

Check content is in compliance with Channel providers policy.