---
page_type: error
code: 63005
message: >-
  63005: Channel did not accept given content. Please see Channel specific error
  message for more information
level: ERROR
product: Programmable SMS
---

## Description

### Channel did not accept given content

### Possible Causes

- The content you are trying to send was rejected by the Channel. Please see Channel specific error message for more information.
- When sending messages to an end user on WhatsApp, this error may occur when the end user is not a valid WhatsApp user.
- When sending messages with media to an end user on WhatsApp, this error may occur when WhatsApp detects an issue with the media file sent.
- Business is restricted from messaging users in the recipient country

### Possible Solutions

- Make sure the end user you are messaging has a valid WhatsApp account.
- Make sure the media file sent is valid. Try to download the media file being sent. Export the file to a different valid format and re-upload it to your storage solution. If sending over WhatsApp, resubmit a new template for approval with the new media file.
- Confirm that you are sending rich content within the sending session guidelines. If fields that are only supported as part of a template or fields that are only available in session are sent incorrectly, this error may occur.
- See [WhatsApp Business Messaging Policy](https://business.whatsapp.com/policy?fbclid=IwZXh0bgNhZW0CMTEAYnJpZBExdmRxNFl6M041MnhnUVVqVAEe3WuinXosQ-2o09Tkp7NGIZo4j8kTJoiCxPoKode1N4dvHJGtCj4fzn6EzCE_aem_7rfuv15Iv9rakXOXsmr6qQ) for details on allowed countries for messaging in your business category.