---
page_type: error
code: 60712
message: "60712: Error communicating with Regulatory Compliance API"
level: ERROR
product: Branded Comms
---

## Description

KYC, part of the Branded Comms product, depends on Twilio's regulatory APIs

### Possible Causes

Communication with the Regulatory Compliance API failed

### Possible Solutions

Wait a bit in case this is a temporal error, or else contact our support team