---
page_type: error
code: 60699
message: "60699: Lookup Usage Disabled"
level: ERROR
product: Lookup
---

## Description

Usage of Lookup has been disabled on your account

### Possible Causes

Our systems have detected abnormal behavior and have disabled Lookup on your account.

### Possible Solutions

- [Contact Twilio Support](https://www.twilio.com/help/contact) to re-activate your account.