---
page_type: error
code: 60621
message: "60621: Lookup Carrier Information Not Available"
level: ERROR
product: Lookup
---

## Description

Lookup SIM Swap Information is Incomplete From Carrier

### Possible Causes

The request was processed successfully and Last SIM Swap information was returned, but carrier information was not available.

### Possible Solutions

- Retry request to rule out transient issues in order to receive carrier information.
- If error persists, [contact Twilio Support](https://www.twilio.com/help/contact) to rule out other issues.