---
page_type: error
code: 60619
message: "60619: Lookup Request Cannot be Completed in Twilio Region"
level: ERROR
product: Lookup
---

## Description

The Lookup request cannot be completed in the selected Twilio region.

### Possible Causes

The request was received but failed due to the Lookup request not being supported by the selected Twilio Region. This can happen when specific Lookup packages or functionality is not available in the Region. Learn more at [Twilio Regions](/docs/global-infrastructure/understanding-twilio-regions) and [Using Lookup with Twilio Regions](/docs/lookup/using-lookup-with-twilio-regions).

### Possible Solutions

- Confirm that the request is selecting the expected Region.
- Confirm that the request is using an API key generated for the expected Region.