---
page_type: error
code: 60614
message: "60614: Lookup Request Must Be Completed in Different Twilio Region"
level: ERROR
product: Lookup
---

## Description

Lookup package requested is not supported in your Twilio Region.

[Learn more about Twilio Regions here](/docs/global-infrastructure/understanding-twilio-regions).

### Possible Causes

The request was received but failed due to the Lookup request not being supported by the selected Twilio Region due to data residency requirements. This can happen when a request for an EU or GB phone number is made outside of the IE1 Region. Learn more at [Twilio Regions](/docs/global-infrastructure/understanding-twilio-regions) and [Using Lookup with Twilio Regions](/docs/lookup/using-lookup-with-twilio-regions).

### Possible Solutions

- Confirm that the request is selecting the expected Region.
- Confirm that the request is using an API key generated for the expected Region.