---
page_type: error
code: 60613
message: "60613: Lookup Provider Degradation"
level: ERROR
product: Lookup
---

## Description

Temporary service degradation with provider encountered; fallback data returned if available.

### Possible Causes

Error encountered when calling Lookup data providers. Fallback data returned.

### Possible Solutions

- Retry request to rule out transient issues in order to receive complete information.
- If error persists, [contact Twilio Support](https://www.twilio.com/help/contact) to rule out other issues.