---
page_type: error
code: 60606
message: "60606: Lookup Package is Not Enabled"
level: ERROR
product: Lookup
---

## Description

Your account is not enabled to call the requested package.

### Possible Causes

The request was received but failed due to the Account not being enabled to access the requested Lookup package.

### Possible Solutions

- Check that the Account SID provided is correct.
- If the requested package requires it, complete the [Account Security Registration form](https://twlo.my.salesforce-sites.com/countrycarrier/SN_CarrierRegistration_VFP) to enable the package on your Account.
- [Contact Twilio Support](https://www.twilio.com/help/contact) to rule out other issues.