---
page_type: error
code: 60531
message: "60531: SNA Carrier Not Detected"
level: ERROR
product: Verify
---

## Description

SNA Carrier Not Detected

### Possible Causes

The Verification request was received and failed due to being unable to identify the carrier from the detected IP address. This can happen if the end user is connected to WiFi during the Verification process.

### Possible Solutions

- Check that the mobile client is using a mobile data connection to invoke the SNA URL, not WiFi.
- Retry Verification using a channel other than Silent Network Auth for this end user.