---
page_type: error
code: 60517
message: "60517: SNA User-Agent Mismatch Error"
level: ERROR
product: Verify
---

## Description

SNA User-Agent Mismatch Error

### Possible Causes

The Verification request was received but failed during processing due to a User-Agent mismatch detected during redirects.

### Possible Solutions

Retry Verification using a channel other than Silent Network Auth for this end user.