---
page_type: error
code: 60310
message: "60310: Factor verification attempts reached"
level: ERROR
product: Verify
---

## Description

The maximum number of verification attempts for a Factor has been reached.

Max. Number of attempts for a TOTP Factor: 5.

HTTP status: 429

### Possible Causes

Too many incorrect TOTP codes have been provided in the AuthPayload

### Possible Solutions

- Create a new Factor and verify that one..
- For a TOTP Factor, ask the user to provide the correct TOTP code or create a new Factor if they are unable to generate the correct codes for the Factor they are verifying.