---
page_type: error
code: 60243
message: "60243: Custom messages are not supported"
level: ERROR
product: Verify
---

## Description

Your verification is using custom messages.

### Possible Causes

Verification created using custom message are not supported.

### Possible Solutions

Ensure that you pass the OTP code via [custom code](/docs/verify/api/customization-options) parameter in the API request, following which it will be automatically map your incoming message to Verify default templates or migrate your custom messages to use [Verify Custom Templates](/docs/verify/api/templates)