---
page_type: error
code: 60240
message: "60240: Templates not allowed"
level: WARNING
product: Verify
---

## Description

Your account does not have enough permissions to use templates

### Possible Causes

Some countries have special requirements that can override the message to be compliant with the country thus preventing the use of templates.

### Possible Solutions

Please contact the support team to validate the requirements needed to be compliant with the country and avoid the override of the message.