---
page_type: error
code: 60214
message: "60214: Call channel is not supported when using PSD2"
level: ERROR
product: Verify
---

## Description

Call channel is not supported when using PSD2

HTTP status: 400

### Possible Causes

- Verify Service has PSD2 enabled

### Possible Solutions

- Disable PSD2 for this Verify Service
- Use SMS channel