---
page_type: error
code: 60002
message: "60002: End User Identification Timeout"
level: ERROR
---

## Description

End User Identification Timeout

### Possible Causes

The request was received but failed during processing due to a timeout. If using Silent Network Auth, this can happen when the device does not invoke the SNA URL within the timeout period. The default timeout period is 10 minutes.

### Possible Solutions

Resend request for this phone number to restart timeout period.