---
page_type: error
code: 53624
message: "53624: Public key credentials for media tracks encryption could not be loaded"
level: WARNING
product: Programmable Video
---

## Warning - 53624

### Public key credentials for media tracks encryption could not be loaded

The public key credentials configured in your account's composition settings could not be loaded.

The media will not be uploaded until the configuration has been fixed.

#### Causes

- If you have specified a public key to cryptographically protect media tracks, this is most likely due to the fact that the credentials resource has been removed from Twilio.

#### Solutions

- In the composition settings section of your account's console, create and assign a new valid public key or disable the encryption (media will be uploaded in raw).