---
page_type: error
code: 53604
message: "53604: Failed to upload the recording to S3"
level: WARNING
product: Programmable Video
---

## Warning - 53604

### Failed to upload the recording to S3

Raised when an error prevented us from uploading the media to S3.

#### Causes

- Despite our best efforts to upload your media to S3, we couldn't do it this time. We'll attempt again shortly.

#### Solutions

- Please verify that any S3 configuration you've provided us is correct, such as AWS access credentials or AWS encryption key.
- If the error persists, please [contact us](/help/contact) to figure out what has happened and how to fix it!
- Note the time of the error and what you were trying to do when it occurred!