---
page_type: error
code: 53501
message: "53501: Unable to acquire TURN credentials"
level: ERROR
product: Programmable Video
---

### 53501: Unable to acquire TURN credentials

Raised whenever the Server is unable to return TURN credentials to the Client

#### Causes

- A server-side error has occurred.

#### Solutions

- If the problem persists, try connecting to another region.