---
page_type: error
code: 53500
message: "53500: Unable to acquire configuration"
level: ERROR
product: Programmable Video
---

### 53500: Unable to acquire configuration

Raised whenever the Client is unable to acquire configuration information from the Server.

#### Causes

- The device running your application lost its Internet connection.
- A server-side error has occurred.

#### Solutions

- Ensure the device running your application has access to a stable internet connection. If the problem persists, try connecting to another region.