---
page_type: error
code: 49009
message: "49009: Credentials Malformed"
level: ERROR
product: Flex
---

## Description

The credential SID associated with either the Profile Connector Instance SID or the Unique Name was invalid. Please check configuration and update credentials

### Possible Causes

Credentials are present, but aren't parse-able due to an invalid SID placed inside of the configuration.

### Possible Solutions

Please ensure the correct value inside of the SegmentUnifyApiKey.