---
page_type: error
code: 48027
message: "48027: Outgoing conversation: Proxy address equals contact address"
level: ERROR
product: Frontline
---

## Description

A conversation could not be created because the provided Twilio proxy address was the same as contact address.

### Possible Causes

- The outgoing conversation callback returned a Twilio proxy number that was the same as the contact address.

### Possible Solutions

- Make sure that the `proxy_address` value that is returned from the Outgoing Conversation callback is different from the contact address.

  - Check out the [docs](/docs/frontline/nodejs-demo-quickstart#sign-up-for-a-twilio-account-and-get-a-phone-number) on how to configure Twilio proxy numbers.
  - Check out the [docs](/docs/frontline/nodejs-demo-quickstart#configure-the-twilio-frontline-integration-service) on how to use your Twilio proxy number within the integration service.
  - Check out the [docs](/docs/frontline/outgoing-conversations) on how to create outgoing conversations.