---
page_type: error
code: 45741
message: "45741: Failed to create webchat conversation. Account not authorized "
level: ERROR
product: Flex
---

## Description

Failed to create webchat conversation for provided address SID. Account not authorized

### Possible Causes

Request attempted to access resource where access is not allowed for given credentials.

### Possible Solutions

Check that credentials are correct.

Check that accessed resource is set correctly or apply for permissions.