---
page_type: error
code: 45711
message: "45711: Failed to create webchat participant. Unauthorized "
level: WARNING
product: Flex
---

## Description

Failed to create webchat participant. Credentials provided in request are invalid for the action.

### Possible Causes

Request is attempting to access resource where access is not allowed for given credentials.

### Possible Solutions

Check that accessed resource is set correctly or apply for permissions.