---
page_type: error
code: 45357
message: "45357: Downstream error configuring Channel."
level: ERROR
product: Flex
---

## Description

Failed to retrieve Participant(s) for Conversation due to an error from Twilio Conversations API.

### Possible Causes

An error occurred retrieving Participant data from conversations api.

### Possible Solutions

Retry the request.

Check our [status page](https://status.twilio.com/) to see if we are having an outage.

If our [status page](https://status.twilio.com/) has no information, [contact support](https://support.twilio.com/) with details about the requests that are failing, and we will investigate.