---
page_type: error
code: 45209
message: >-
  45209: Adding a user to the Chat Channel has timed out waiting for a response
  from Twilio Chat.
level: ERROR
product: Flex
---

## Description

Adding user to Chat Channel has failed because of a timeout

### Possible Causes

Adding a user to the Chat Channel has timed out waiting for a response from Twilio Chat.

### Possible Solutions

Please refresh your browser and retry your Webchat experience.