---
page_type: error
code: 36004
message: "36004: Error Retrieving File"
level: ERROR
product: Programmable Messaging
---

## Description

File couldn't be retrieved, make sure it has 'file' key

### Possible Causes

- You did not specify a key with the name "file" in the Broadcast Upload request body

### Possible Solutions

- Attach a .json.gz file as the value to the "file" key in the Broadcast Upload request body