---
page_type: error
code: 32606
message: "32606: Virtual Agent: Resume Error"
level: ERROR
product: Programmable Voice
---

## Description

A 32606 Error is an indication that the \<VirtualAgent> TwiML contains an invalid or unauthorized configuration for resuming an existing conversation.

### Possible Causes

- \<Config name="resumeEndUserId"> element referenced in TwiML contains an invalid value
- \<Config name="resumeEndUserId"> element referenced in TwiML is not authorized to resume the conversation from the current Call SID

### Possible Solutions

- Check the value of the \<Config name="resumeEndUserId"> element referenced in TwiML
- Ensure the resume attempt is made from the same Call SID which created the conversation
- Check the VirtualAgentProviderError included in the webhook to the action url or the Debugger message in Console for further information. For additional assistance, please contact Twilio Support.