---
page_type: error
code: 32601
message: "32601: Virtual Agent: Provider Error"
level: ERROR
product: Programmable Voice
---

## Description

A 32601 Error is an indication that the \<VirtualAgent> connector configuration was rejected by the VirtualAgent provider.

### Possible Causes

- Connector configuration contains invalid properties

### Possible Solutions

- Check your \<VirtualAgent> connector configuration
- Check any \<Config> elements referenced in TwiML
- Check the VirtualAgentProviderError included in the webhook to the action url or the Debugger message in Console for further information. For additional assistance, please contact Twilio Support.