---
page_type: error
code: 32020
message: >-
  32020: SHAKEN/STIR call verification failed due to invalid passport from
  customer
level: ERROR
product: Elastic SIP Trunking
---

## Description

Twilio cannot verify incoming SHAKEN PASSporT from customer

### Possible Causes

See the error message for details

### Possible Solutions

The call is rejected. Reattempt the call with a new passport.