---
page_type: error
code: 32005
message: "32005: Voice calling has been disabled for this account"
level: ERROR
product: Elastic SIP Trunking
---

## Description

Voice calling has been disabled for this account.

### Possible Causes

Voice Calling has been disabled by Twilio.

Potential causes may be:

- Your account requires an approved Primary Customer Profile
- Your account has been flagged for review due to suspicious activity

### Possible Solutions

- Please create a Primary Customer Profile to enable Voice calling through [Trust Hub](https://console.twilio.com/us1/account/trust-hub/customer-profiles).

- If you received an email regarding your account being compromised, please also follow the instructions in the email.